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Taj, Vivanta to have digital menus as services resume post lockdown

Maharashtra,Business/Economy

Author : Indo Asian News Service

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Mumbai, May 27 (IANS) Indian Hotels Company (IHCL) on Wednesday announced that hotels under its brands Taj, Vivanta, SeleQtions and Ginger are implementing enhanced precautionary measures as it prepares for resumption of services post the lockdown whereby the menus in these hotels will be largely digital or single use menus.

In a statement, the company said that some of these measures include thermal screening of all employees and guests, intensive hospital level sanitisation of its hotels as well as new contactless processes and social distancing measures.

"Menus will largely be digital or single use, with greater emphasis on wellness-oriented food sections for healthier meals and greater level of immunity," it said.

Puneet Chhatwal, MD & CEO, Indian Hotels Company (IHCL), said: "The challenges we face are unprecedented, but we believe the best way for us to demonstrate our commitment is to give our guests and associates the assurance of exacting standards of safety and hygiene. We have augmented our already stringent protocols as we look forward to welcoming our guests to relive the legendary magic of Tajness restrengthened."

IHCL's hotels have implemented heightened hygiene and safety procedures for all guests, employees, partners and vendors in accordance with guidelines published by the World Health Organization (WHO), Food Safety and Standards Authority of India (FSSAI) and the Central government.

IHCL has also been working in close consultation with its longstanding global partners, who are pioneers in providing smart sustainable solutions for cleanliness and hygiene for the hospitality industry.

Mandatory temperature checks will be conducted with all guests and associates entering the hotels. Check-in and check-out formalities will be processed digitally as far as possible in order to have minimum contact. Common and high-touch areas of hotels like cars, lobbies and elevators would witness more frequent and industrial strength disinfectants being used as part of an escalated cleanliness routine.

Restaurants and banquet areas will have fewer tables and all self-serving buffets are suspended, as per the company's safety framework.

Further, all guest facing employees like baggage handlers, valets and guest relations and back room staff, like housekeeping and engineering, have been adequately trained on social distancing norms as well as the latest precautionary hygiene and safety guidelines. In addition, all associates and vendors will also be provided with appropriate Personal Protective Equipment (PPE) and all work areas will be disinfected regularly.

"With its genuine sense of warmth and care being integral to the Company's DNA; IHCL and its brands - Taj, Vivanta, SeleQtions and Ginger stand prepared to welcome guests back to experience the hallmark Tajness with a commitment restrengthened," the statement said.

--IANS

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